Payment Policy:
You can pay for your order using your American Express, Visa, MasterCard or Discover Card. At the present time, we are unable to accept payment using a credit card with a billing address outside of the United States & Canada. Please be sure to provide your exact billing address (the address your credit card provider has on file for the card you use) when completing your order. Incorrect information may cause a processing delay.
We do not store or share your credit card information with any third parties.
Shipping Policy:
- We are currently unable to ship outside of the United States & Canada.
- First Class Mail anywhere in the USA for in-stock rings / Estimate 5-10 days / $8.99
- Special Order Ring sizes / Estimate 10 – 14 days / $8.99
- We do not offer UPS Express or UPS Priority Shipping for 1 or 2 or rush deliveries.
Shipping Restrictions
- For all orders shipped to Alaska, Hawaii or Guam, please allow an additional 3 to 5 business days for delivery.
- For all orders shipped to Canada, only US Postal Service shipping is available at this time.
Return Policy:
LUCi LLC is proud to offer 90-day hassle-free returns. We’re confident that our Stylist Ring will exceed your expectations, but if for some reason it does not, we’ll be happy to take it back.
- Unused Items – return within 30 days for a full merchandise refund or within 90 days for merchandise credit.
- Defective Product – return within 30 days for an exchange or full refund.
- You must return all products as they were received, in original boxes with all their contents.
Simply indicate the reason for your return, include the packing slip with your return, and wrap the package securely.
For your protection, we recommend you purchase a tracking number and insurance on your package for the value of the merchandise being returned. If you do not have your packing slip, please indicate the order number on a separate piece of paper and send the package to the following address:
Returns Department
The LUCi Ring
1414 Marshall Street NE,
Minneapolis, MN 55413
Our LUCi Ring Customer Care Department is always happy to answer your questions. You may contact us through our contact form or you can call 612.251.7973, Monday – Friday 9:00 am to 5:00 pm Central Standard Time.
Privacy Policy:
We do not store your credit card information or share any of your personal information with any third parties.
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